1. No Refunds for Digital Products:

All sales of digital products are final. Due to the nature of digital products, we do not offer refunds or exchanges once the product has been delivered or accessed. Please ensure that you have reviewed the product description and requirements before making a purchase.

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2. Refunds for Consulting Services:

Refunds for consulting services are only eligible under the following conditions:

   - *Cancellation*: If you cancel your appointment at least 24 hours before the scheduled session, you are eligible for a full refund.
   - *Technical Issues*: If we are unable to provide the consulting service due to technical issues on our end, you are eligible for a full refund or rescheduling of the session at no additional cost.
   - *No-Show*: If you do not attend the scheduled consulting session and did not cancel or reschedule within the 24-hour window, you will not be eligible for a refund.

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3. Method of Refund:

Eligible refunds will be processed using the original payment method. If you paid via PayPal, the refund will be issued to your PayPal account. If you paid via credit card, the refund will be processed to the same card used for the purchase.

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4. Processing Time:

Refunds will be processed within 7-10 business days from the date of approval. Please note that it may take additional time for the refund to appear on your credit card or PayPal account, depending on your bank or payment provider.

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5. Requesting a Refund:

To request a refund for an eligible service, please contact our customer support team at Info@pjmediaconsulting.com with your order details and the reason for your refund request. We will review your request and notify you of the outcome.

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6. Non-Refundable Scenarios:

Refunds are not provided in the following cases:

   - *Change of Mind*: If you change your mind after purchasing a digital product or service, no refund will be issued.
   - *Failure to Use*: If you fail to use the digital product or service after purchase, no refund will be issued.
   - *Unauthorized Access*: If there is evidence of unauthorized access or sharing of the digital product, no refund will be issued.

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7. Dispute Resolution:

In the event of a dispute over a refund, we commit to resolving the issue in accordance with our terms and conditions, and we will adhere to PayPal's dispute resolution process if the payment was made through PayPal.

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Cancellation Policy.​

 

 

1. Cancellation of Digital Product Orders:

Due to the nature of digital products, orders for digital products cannot be canceled once the purchase has been completed. All sales of digital products are final, and no cancellations or refunds will be accepted after the digital product has been delivered or accessed.

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2. Cancellation of Consulting Services: 

You may cancel or reschedule a consulting session under the following conditions:

   - 24-Hour Notice: Cancellations or rescheduling requests must be made at least 24 hours before the scheduled session time. If you cancel or reschedule within this time frame, you are eligible for a full refund or the option to reschedule at no additional cost.
   - Less than 24-Hour Notice: If you cancel or request to reschedule within 24 hours of the scheduled session, you will not be eligible for a refund. Rescheduling may be considered at the company’s discretion and may incur additional fees.
   - No-Show: If you do not attend the scheduled session and did not cancel or reschedule within the required 24-hour notice period, the session will be considered a "No-Show," and you will forfeit the payment for that session. No refund or rescheduling will be provided.

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3. How to Cancel or Reschedule:

To cancel or reschedule a consulting session, please contact our customer support team at info@pjmediaconsulting.com with your appointment details. We will confirm the cancellation or rescheduling and provide further instructions if applicable.

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4. Company-Initiated Cancellations:

In rare cases, we may need to cancel or reschedule a consulting session due to unforeseen circumstances (e.g., technical issues, emergencies). In such cases, we will notify you as soon as possible and offer the option to reschedule the session or receive a full refund.

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5. Refunds for Canceled Services:

Refunds for canceled services are only provided if the cancellation is made at least 24 hours before the scheduled session or if the cancellation is initiated by us. Refunds will be processed through the original payment method and may take 7-10 business days to appear in your account.

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6. No-Show Policy:  

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If the client does not attend the scheduled appointment without canceling or modifying it within the required time frame, it will be considered a "No-Show," and the client will forfeit the right to a refund.

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7. Product Delivery:

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Upon successful payment, digital products will be delivered to you electronically, typically via download link, email, or through your account on our platform. It is your responsibility to ensure that the correct email address and contact details are provided for delivery.

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8. Changes to the Cancellation Policy: 

We reserve the right to modify or update this cancellation policy at any time. Any changes will be posted on our website and will become effective immediately upon posting. It is your responsibility to review the cancellation policy regularly to stay informed of any updates.